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  • Re-Engineering & Human Resources
    to get my name, and it's got to be keyed, I don't care how many different places it has to go after that ... we're doing a great job but the customer doesn't care about it, and focusing those energies so we can ...

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    • Authors: Richard Wong, Craig Wilkes, James S Hogg
    • Date: May 1994
    • Competency: Relationship Management
    • Publication Name: Record of the Society of Actuaries
    • Topics: Actuarial Profession